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Snug&Knot
Where tension becomes tenderness.
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Discover something you love
Logistics & Care
We deliver sustainable luxury worldwide with care, precision, and carbon-neutral shipping. Your satisfaction is woven into every step.
Orders placed before 2 PM EST ship the same business day from our fulfillment center in New York.
5–7 business days
2–3 business days
1 business day
7–14 business days
We ship to over 40 countries. International customers may be subject to import duties and taxes, which are the responsibility of the recipient.
A tracking number is emailed once your order ships. Track your package in real-time through your account dashboard or the carrier's website.
Every order follows a thoughtful path from our hands to yours
Order Placed
Order confirmation sent instantly. Our team receives your order and begins preparation.
Processing
Each piece is inspected, folded with tissue paper, and wrapped in our signature packaging.
In Transit
Your package travels with carbon-neutral shipping. Track in real-time through your account.
Delivered
Your Snug&Knot pieces arrive. Unbox, enjoy, and begin your story with sustainable luxury.
We want you to love every piece. If something doesn't work out, we offer a straightforward 30-day return policy on all regular-priced items.
Return unworn items with tags within 30 days for a full refund.
Domestic returns are free. We provide a prepaid shipping label.
Sale items can be returned within 14 days for store credit only.
Need a different size? Exchanges are always free and prioritized.
Log into your account, find your order, and select "Initiate Return." You'll receive a prepaid shipping label via email within 24 hours.
Place items in their original packaging or a secure alternative. Include the return slip from your order. Ensure items are unworn with tags attached.
Drop off your return at any carrier location using the prepaid label. You'll receive tracking confirmation automatically.
Refunds are processed within 5–7 business days after we receive your return. The amount is credited to your original payment method.
Our team is available Monday–Friday, 9 AM – 6 PM EST. We're here to ensure your experience is seamless.
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