Client care
Shipping & returns
Standard
$8
Free on orders over $150 (after discounts).
Express
$18
Priority dispatch, chosen at checkout.
Returns
30 days
From delivery, for unworn pieces in their original condition.
From our hands to yours
- 01
Order placed
You receive an order number straight away. Keep it to track your parcel.
- 02
Prepared by hand
Each piece is checked, folded and packed in the atelier.
- 03
On its way
A tracking number appears in your account (or on Track an order) once it ships.
- 04
Delivered
Pay the courier on delivery. Your return window opens.
Returning a piece
Pieces must be unworn, unwashed and in their original condition, with any tags still attached.
Start a returnSign in, open the order and choose Start a return. Select the pieces and tell us why. We will reply with the next steps. Ordered as a guest? Email support@snugandknot.com with your order number.
Once we receive and check the returned pieces we confirm the refund amount and contact you to arrange it.
Request a return for the original size and place a new order for the size you need — that way you are not waiting for the return to arrive.
Choose “Arrived damaged or faulty” when you start the return, or write to us with a photo — we will make it right.