Questions, answered

Choose your size on a product page, add it to your bag and go to checkout. You can check out as a guest or sign in to earn points and see your orders in one place.

Orders are paid on delivery — you pay the courier when your parcel arrives. Online card payments are coming soon.

Contact us at support@snugandknot.com as soon as possible with your order number. If your order has not shipped yet we will do our best to change or cancel it.

Codes are entered in your bag or at checkout. Each code shows its conditions — like a minimum spend or an expiry date — if it cannot be applied.

Standard shipping is free on orders over $150 (after discounts) and $8 below that. Express shipping is $18.

Signed-in customers can follow every order from their account. Guests can use the Track an order page with their order number and email. Tracking numbers appear there once your parcel ships.

Ask us at support@snugandknot.com before ordering if you are unsure whether we deliver to your address.

Each product page lists the exact fibres — merino wool, cotton–cashmere blends, long-staple cotton with silk — along with fit and care notes.

Every product page has a size guide with body measurements, and reviews show whether customers found a piece small, true to size or large.

Most of our pieces prefer a cold hand wash and drying flat. Our care guide covers each fibre in detail.

Leave your email on the product page and we will let you know when it is back.

You can return unworn pieces in their original condition within 30 days of delivery.

Sign in, open the order and choose Start a return, then pick the pieces and the reason. Checked out as a guest? Email us with your order number.

We confirm the refund once we have received and checked the returned pieces, and we will contact you to arrange it.

No — guests can order and track orders. An account keeps your orders, returns, wishlist and loyalty points together.

You earn 1 point per unit of currency spent while signed in, plus 100 points when you join. Points from a cancelled order are removed.

Email support@snugandknot.com from the address on your account and we will reset it for you.

Signed-in customers can review any piece. Reviews are checked by our team before they appear, and reviews from customers who bought the piece carry a verified badge.