Privacy policy

We collect the information you give us: your name, email address, delivery address and phone number when you place an order, create an account, join our newsletter, request a back-in-stock alert or contact us.

When you visit the site we also collect technical information such as your IP address, browser and device type, the pages you view and the page that referred you.

To process and deliver your orders, manage returns, run your account and loyalty points, answer your messages, send the newsletter you asked for, keep the site secure and improve it.

We do not sell your personal information.

Only with the providers that help us run the shop — for example our hosting and database providers and the carriers that deliver your parcel — and where the law requires it. They may only use it to provide their service to us.

Essential cookies and browser storage keep you signed in and remember your bag, wishlist and recently viewed pieces.

We use Google Analytics to understand how the site is used, and the Meta Pixel to measure visits from and the performance of our advertising on Meta platforms. You can block or delete cookies in your browser settings; the shop will still work, but you may need to sign in again.

Orders are currently paid on delivery. We do not collect or store card details on this website.

The site is served over HTTPS, passwords are stored only as salted hashes, and access to customer data is limited to the people who need it to run the shop. No method of transmission or storage is completely secure, but we work to protect your information.

Depending on where you live you may have the right to access, correct or delete the personal data we hold about you, to object to its use, and to unsubscribe from marketing at any time. To make a request, email support@snugandknot.com.

We keep order records for as long as we need them for accounting and legal purposes, and other data for as long as your account or subscription is active. You can ask us to delete your account at any time.

The shop is not directed at children under 16 and we do not knowingly collect their personal information.

We may update this policy from time to time. The latest version will always be on this page.

Snug&Knot

Email support@snugandknot.com · Phone +91-9355704093